Poke around my website and blog. You will quickly notice I carry the banner of usability:
- Usable websites!
- Usable documents!
- Usable applications!
- Usable hardware!
- Usable ... memes?
Okay, so your business may not be in the business of creating memes. But, if it was, I'd say that even the lowly meme and how you present it deserves consideration and attention to make life easier for readers!
Are you with me? Hear, hear!
Take a look at this recent meme that appeared in my Facebook feed; it breaks usability conventions in an obvious way.
This meme is published by Someecards. The powers that be there force users to click through to their website to see the entire meme. I understand that--FROM THE COMPANY'S PERSPECTIVE.
But doing business online--or anywhere for that matter--is not, should not be, about the company. It's about the customer.
By the way, I even use a hover / pop-up / zoom Chrome extension that enlarges images on social sites with a mouse rollover, but that tool does not work on this company's memes.
I've complained about the behavior in several of their meme posts. Although other Facebook followers have agreed with me and shown their support, Someecards has never responded, and they certainly haven't changed the annoying behavior. As you see in this meme, the situation is getting worse because followers can't even attempt to read what usually appears as cut-off text!
Oh well. Tired of fighting a losing battle, and tired of having memes in my feed that I can't read, I simply Unliked their page.
The implication here is that the little things your company does--or does not do--matter. Always, and at all times, consider your actions from the customer's perspective.
Featured image from: Memegenerator.com
Join my tribe?
Do you sweat the small stuff? Do you want your online presence to inspire trust and confidence? Do you grit your teeth when others don't care enough about YOUR web experience? Are you all about creating an excellent website and excellent content that makes it easy for people to get to know, like, and trust you and buy your stuff?
I think we might be soul mates. And I'd love for you to join my tribe.
When you do, I'll alert you to new blog posts, new programs and products, and new ways for you to create excellent, frictionless, online experiences that lead more people to YES! I promise to be relevant and real, and to send only thoughtful content and advice.
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